Tip 1: How to Troubleshoot a Pulsing Blue Light
When the PS4 first released, we all heard about the "Pulsing Blue Light", but many people simply thought it meant the PS4 was bricked. This isn't always the case. Normally, the system should blink blue several times on the light strip before turning white. If it remains blue, this means the system is properly outputting video and audio.
Sony has suggested several options for troubleshooting this. First, check to see if your HD TV needs a firmware updated. Most modern TV's do include this option. Second, check your power and video cables. Make sure nothing is bent or broken on the cable or in the PS4 port. Finally, open the Hard Drive port and make sure nothing is broken or detached in there. Sometimes replacing one of the cables or the hard drive is all that is needed.
Tip 2: How to contact Sony if you need a replacement PS4, and when they're available.
If all else fails when you're troubleshooting, or if you simply want someone to guide you, Sony has a dedicated customer support line. They are available on the phone from 9AM to 1AM E.T Monday through Sunday. The number to call is 1-800-345-SONY. You can also visit the support page at:
On the support page, you can contact someone through a live chat as well, if you would rather not call, or you don't have access to a phone. The live chat service is available from 6AM to 10PM Monday through Sunday. From this page you can also reset your PSN password, check the status of a replacement system, and more.
Tip 3: What to do if your PS4 won't connect to the PlayStation Network.
If you're unable to connect to the PlayStation Network, there are several ways to fix the issue. One option is to do a connection check in the system settings. In the settings, select NETWORK > TEST INTERNET CONNECTION. This will perform an all inclusive check to see if anything isn't properly working with your internet and suggest possible solutions if that is the case.
Another option is that the network is overloaded, or down for maintenance. The network usually gets updated each week on Tuesday in the afternoon, at which point it will be down for an hour or two. In this case, you will most likely receive a message when you try to sign in letting you know that it is down for maintenance.
Tip 4: You can download firmware updates to a flash drive and manually install them if needed.
In many cases, common issues can be resolved with a firmware update. These updates fix errors in the system programming, making it more stable, or apply updates to various features of the system. In some cases, it may not be possible to download the firmware update on the PS4. You can manually install the update by heading to this website:
From here you can download the latest PS4 firmware update. You'll need to create a folder on the flash drive named "PS4" and then another folder within that one called "UPDATE". Once you've done this, you can download the update file into the UPDATE folder. From here, when your PS4 is off, hold the power button for eight seconds and the system will start in Safe Mode. Once in this mode, select the UPDATE SYSTEM SOFTWARE option and the firmware will install from the flash drive.
Tip 5: How to get a stuck disc out of the drive, or prevent the drive from auto ejecting.
Some users have reported an issue where they cannot eject their discs or the discs keeping coming out without them pressing the button. A possible solution that has worked for some is to place the system in a vertical position. Doing this will require a vertical stand which costs twenty dollars. If the disc is stuck and no other options are available for removing it, these are the steps to manually remove the disc:
Fist, unplug all the cables and slide the glossy side of the PS4 off to reveal the disc drive. From here, locate a specific screw that should be labeled as a "Manual Eject" screw. You can also find photos online. By turning this screw, you'll be able to push the disc out far enough to grab it and remove it from the disc drive. If either of these problems persist, contact Sony at the number above in the troubleshooting tips, or through live chat.
Tip 6: Be careful not to void your warranty when troubleshooting hardware issues.
So far the fixes we've mentioned in these tips will not void your system warranty through Sony. That being said, you should be wary of two seals on the back of the system. These two seals should be fairly easy to spot. If at any point you open the system and break these seals, your warranty through Sony will be null and void. Each PS4 comes with a year manufacturer warranty, so in any case of hardware malfunction where none of these tips work, do not open the system. Instead, contact Sony for a replacement. You can find their contact information in one of our earlier troubleshooting tips above.
Tip 7: If you get a red light indicator, don't panic, it's usually just overheating.
Normally when your PS4 is on and running, you'll want to see a white light in the center. If you get a red light, shut the system off immediately. Once this is done, keep it off for at least half an hour. When you are ready to turn it on, consider keeping a fan on it or putting it in a more ventilated area. Overheating issues like this are more common than you think, and being more prudent with the placement of your PS4 will most likely fix the issue. That being said, there's always the chance that a fan has stopped working, but in this case you can contact Sony for a replacement system. The contact information is included in a previous tip in our Troubleshooting section of this article.
Tip 8: PS4 has a safe mode that can be triggered by holding the power button for eight seconds upon start-up.
PS4's safe mode allows you to check for corrupted data, resolve any hard drive errors, and install updates from a flash drive. This mode is handy for the tech savvy and should only be used when needed.
Bonus Tip: “Never stop Playing”
Being a gamer is one of the most fulfilling pastimes I can possibly imagine, so enjoy it! Work may be tough and if you’re in school, well that’s tough too. What isn’t tough is enjoying the amazing power and versatility of the PS4. This system is built for you, so explore and enjoy all that it has to offer. So long as you draw breath, keep a controller in your hand and a smile on your face. The PS4 will take care of the rest.
Article by - Bradley Ramsey
Insert Date: 11/23/2013